Privacy

smart.router watches a router so a household or a business does not have to. This page says exactly what that means, in the order that matters: what leaves your premises, who can see it, and what we will not do.

Last updated 26 August 2026.

What the router sends us

Which internet connections exist, whether each one is working, and which one is currently carrying traffic.
The public address each connection presents to the internet, so the app can show you the address your provider actually gave you.
How much traffic each connection has carried, as running counters. Volume only.
The router's own health: model, software version, processor load, memory, uptime, temperature, and its clock.
With the LAN package switched on, an inventory of the devices on your network: name, hardware address, address on your network, and whether each is online.

What it never sends

Not the contents of your traffic. We do not inspect, capture, proxy, store or read what you send or receive. There is no packet capture and no traffic mirroring.
Not the sites you visit. No browsing history, no DNS query log, no per-site record.
Not your credentials. The service holds no password for your router. It cannot log in to it. The router asks us what to do; we never reach in.

Where your traffic goes

Nowhere near us. When a connection fails, the router itself moves traffic to another one, using a plan it already holds. Our servers are not in the path, and if they were unreachable for a week your failover would carry on working. The one exception is a speed test, which you start yourself, and which runs to a measurement server for a few seconds and then stops.

Who can see it

You, and anyone you have explicitly invited to see that router. You can withdraw an invitation at any time.
Your internet provider's staff, who operate the service and support you.
Nobody else. We do not sell it, rent it, share it with advertisers, or use it to build a profile of you. There is no advertising in this product and no data brokerage behind it.

The assistant

The app includes an assistant that answers questions about your own network. When you ask it something, the question and a summary of that one router's current state are sent to Anthropic's API to produce an answer. It is scoped to the router you are looking at, it can only read, and it is specifically barred from running anything that would load your router or capture traffic. Anything you tell it to remember about your network is kept in a database file belonging to that router alone.

How long we keep it

Second-by-second traffic samples are kept for about a day and then deleted. Speed test results, device inventory and the record of connection failures are kept while the router is enrolled, so you can look back at what happened. Delete a router from the service and its data goes with it.

Email

We send transactional email only, and only about your own routers. See Notifications for exactly which messages exist and how to turn them off.

Security

Everything between a router and our service runs inside an encrypted tunnel that the router opens outward; nothing needs to be opened to the internet at your end. Each router has its own key material. Console access uses your organisation's single sign-on. We do not hold administrative credentials for customer routers, by design, so there is no store of them to lose.

Asking us

To see what is held about you, correct it, or have it deleted, write to privacy@smartrouter.com and we will answer within 30 days.