Notifications

smart.router exists to notice when an internet connection fails and to move you off it. Telling you is half the job. This page lists every message the service can send, who receives it, and how to stop it.

Last updated 26 August 2026.

Every message we send

Message	When
Switched to a backup	Your main connection stopped working and traffic moved automatically. Sent after a short hold-down, so a connection that blinks and returns does not wake anybody.
Still on a backup	An optional reminder while your main connection has not come back. You choose the interval, or switch it off entirely.
Back on your main connection	It recovered. Only ever sent to somebody who was told it broke.
Now using the connection you chose	You changed which connection is primary yourself, from the app, and the router did it. A confirmation, not an alarm.

That is the entire list. There is no newsletter, no product announcement, no promotion, and no digest.

Who receives them

The account holder for the router the message is about.
Anyone that account holder has explicitly invited to see that router.

There is no mailing list, no imported contacts, and no way to be added except by an invitation from the owner of the router concerned. Remove the invitation and the messages stop.

Turning them off

Each person sets their own preferences, per router, in the app under Settings then Preferences. Failure alerts, recovery messages, the reminder interval and the switch confirmation are separate switches. Two people watching the same router can hold different settings and neither overrides the other. To stop everything, ask the router's owner to remove your access.

Bounces and complaints

An address that permanently bounces is recorded and never mailed again.
An address that reports us as spam is recorded and never mailed again. We do not ask why and we do not try again.
A temporary failure, such as a full mailbox, is not treated as either. It would be wrong to stop telling somebody their internet has failed because their mail server had a bad afternoon.
Every send is recorded with its outcome. When delivery fails, that failure is raised in the customer's own event feed and on the operator console, so we notice and stop rather than keep sending into the dark.

Where they come from

Messages are sent from alerts@smartrouter.com, signed with DKIM. If you receive something claiming to be from smart.router that asks you for a password, a payment or a code, it is not from us. We will never ask for any of those by email. Forward it to support@smartrouter.com.